Pacific House values and respects its donors’ right to privacy. It affirms that its fund-raising practices protect against unauthorized use of its contributor lists, and permits no general telephone solicitation of the public. Pacific House utilizes donors’ personal information such as names, mailing addresses and email addresses only for purposes of donor acknowledgement and/or when an individual voluntarily provides this information and opts to join our mailing list. Pacific House does not share donors’ personal or contact information with any third party organizations. Visitors to the Pacific House Web site remain anonymous. Pacific House does not require visitors to register or provide personal information to view the site. There are instances when site visitors are asked for additional information in order to provide requested services. For example, information will be requested when making an online donation to Pacific House so that the gift may be properly processed and receipted. Online donors choose the personal information that Pacific House receives and can opt to remain anonymous. All credit card transactions are conducted over a secure server.
Pacific House uses a number of web analytics products to optimize our website, including Google Analytics and Google Website Optimizer. These tools do not require our site visitors to identify themselves, and they do not provide us any personally identifiable information about our visitors that is not supplied voluntarily. Our goal in using analytics is to understand what parts of our website you like and which parts need work.
Ethical standards and principles are the foundation for maintaining public trust. To ensure this, a group of concerned fundraising organizations has created the Donor Bill of Rights. Pacific House endorses and proudly lives by this policy:
The Donor Bill of Rights
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life.
To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:
- To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
- To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
- To have access to the organization’s most recent financial statements.
- To be assured their gifts will be used for the purposes for which they were given.
- To receive appropriate acknowledgement and recognition where desired.
- To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
- To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
- To be informed of whether those seeking donations are volunteers, employees of the organization or hired solicitors.
- To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.